Update 2025-04-18: Last few weeks have seen various tariff changes. And of course we had an import that got hit with a 25% tariff. Pricing adjustments to continue. Because of the dynamic environment on tariffs, we are no longer offering backorders since we can’t guarantee the price anymore.

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• April 2-5 (Garrett speaking at CypherCon!)
• May 4-10, May 15-19
• August 1 to August 13 (Black Hat, BsidesLV, DEF CON)

• November 24-30 (Thanksgiving week)
• December 19-29 (Christmas week)

Also note that it might take a few days to catch back up on shipments once back. We appreciate your understanding and support.

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• March 2-10
• May 1-13
• July 3-15
• July 29 to August 13 (Black Hat, BsidesLV, DEF CON)
• October 8-24
• November 18-22 (Thanksgiving week)
• December 24-25 (Christmas eve/day)

• December 30-Jan 2 (New Years)

Also note that it might take a few days to catch back up on shipments once back. We appreciate your understanding and support.

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• April 17-25
• May 25-29 (Memorial day weekend)
• August 4-16 (Black Hat, BsidesLV, DEF CON)
• October 13-27
• November 20-27 (Thanksgiving week)
• December 20-27 (Christmas week)

Also note that it might take a few days to catch back up on shipments once back. We appreciate your understanding and support.

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From a logistics aspect this means that online orders from 8/1 to 8/15 will start going out on 8/16. Shipments might be delayed further if inventory gets sold out at the event. If you are out there, please stop by our booth and say hello. We will have a few new products along with demo samples from our recent collaboration with Paragon Gear as well!

Thanks for your understanding about shipping impacts and we are excited to see our hacker friends and family again soon!

2022-08-20 Update: We are back and starting to fulfill orders in the backlog. It was amazing to see fellow hackers at the conferences. We did sell out on many items so we are waiting on a few manufacturing runs right now before we can complete some orders but majority of orders we should be caught up with in the upcoming week. I have seen lots of reports from people that they tested positive for covid that was caught during con. Wish everyone that caught it speedy recoveries.

2022-08-25 Update: I posted on twitter prior that we had flipper zeros coming in hopefully in time for DEFCON but sadly they got stuck in customs. If it weren’t for customs it would have made it to us in time. We did get the shipment cleared and forwarded on so stay tuned for our listing!

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I hope everyone has a safe and happy holidays. Cheers.

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Chip and component shortages – One can’t start manufacturing runs until all of the components are available and the costs for components are going up. This becomes a two part issue. 1. Not being able to have stable inventory on some items and understanding when manufacturing can start for general timelines. 2. Increased costs.

Speaking to item 1, for those products being impacted, smaller batch runs are being made when possible and/or alternative designs using chips available are being made. Putting orders in the queue keeps your place in line and will be fulfilled in order. Sadly, I don’t have a way to provide a time estimate though.

As to item 2, similar to how we tried to shield customers with tariff costs we shielded off the first wave seen in price increases during this year, but components continue go up so in order to keep this business going, we will need to increase some product prices soon.

Electricity Shortages – This doesn’t impact us as much but factories in China are being forced to shut down for 1-2 days because of electricity shortages. So even if manufacturing can start, the factories aren’t able to operate at traditional capacity which then causes further time delays.

Inbound Shipping Carriers – Shipments into the USA has been troublesome. Container shipping costs have skyrocketed about 3-4x from a few years ago. Even after paying the added costs, the time to obtain goods is taking longer too as there is a backlog at the ports. Last month there were 60+ ships waiting at the LA port to offload goods, as of today writing there are over 160 ships waiting!

Typically we use air carriers instead of cargo ships as thankfully electronics are small. But occasionally we’ve had things in containers so this easily adds to the time delays.

Outbound Shipping Carriers – USPS, UPS, DHL all seem to be getting better and shipping times. Still not pre-covid delivery times but not the 2 week+ that we saw last year when it seemed like every carrier was in the overwhelmed state. As a negative side effect to getting shipments quicker, we’ve noticed that tracking information is not updated as often or at all. In the past I saw only a small amount of parcels show up to a customer before tracking information even shows up online. Now it seems like this happens for 1 out of 4 or 5 customers as our inquiries of package emails have increased. There isn’t anything for us to do here. If you got a shipping notification from us trust that we handed the shipment off to the carrier and it is in route. Please be patient and understanding that the tracking information isn’t as frequently updated vs pre-covid times.

I hope this information has been useful. We continue to stay open and here to support the community. Happy hacking. Cheers.

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From a logistics aspect, this means that online orders from 8/1 to 8/10 will start going out on 8/11. Shipments might be delayed further if inventory gets sold out at the event. If you are out there, please stop by our booth and say hello. We will have a few new products so make sure to check them out.

Lastly, we will be taking a trip next week to scout locations and ensure our setup will work where we are projecting to be. This means any order from 6/4 to 6/13 will start to go out on 6/14.

Thanks for your understanding about shipping impacts and I’m excited to see hacker friends and family again soon!

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In general, please be patient while deliveries are in transit. Once we package up and is in transit to you, it is in the carriers hands from there and we can’t do anything to make things go quicker.

Our insights from shipping out daily packages to our USA and international audience:

• eCommerce is huge right now and tons of packages are overloading the shipping carriers. When speaking to our shipping support representatives, their explanation of the situation is “experiencing holiday volume without holiday staffing”.
• We communicate with several other shops in various industries and across the board all the main carriers (USPS, UPS, DHL, Fedex) are seeing massive delays in international destinations.
• We have seen various delays in our international shipments as well.
  • Ex: USA -> Canada: Seen instances of 2-4 week delivery times
  • Ex: USA -> Australia: Seen one instance of 6 week delivery time
• Our domestic shipments seem to have decent delivery times still.
  • Some cases have seen upwards of weeks for delivery.

Various links:

• News / Articles
  • Why Your Post Office Packages Are Delayed – vice.com article about USPS
  • Covid-19 Late Package Report – A service provider breaks down UPS and Fedex delayed packages across the year
  • UPS tacks on additional fees as it faces a flood of packages during pandemic – UPS hints at “holiday surge” fees soon.
• USPS
  • Domestic residential service alerts – List of service disruptions based on state
  • International service alerts – List of service disruptions based on destination country. Some countries have had service suspended as well.
  • COVID-19 delivery FAQ – Various FAQ items such as hold times, when a package is deemed lost and claims.

Stay safe, be well, happy hacking.

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